Our postal service can take some time to scan packages into their mail stream and update the tracking information. Please allow 10-12 days for the carrier to scan your package into their system. Most carriers aren't scanning packages and updating trackings frequently.

Here are some reasons behind tracking information may not be updated:

  • Holiday Rush
  • Delay on the part of the carrier
  • Weather Conditions
  • Package Not Scanned
  • Packages are not scanned at intermediary stops

If it hasn’t been updated for 15 - 20 days, please contact our support team Contact Us and one of our agents will assist you right away.